A tariff review exposed a broken record.
A national utility's Retail and stakeholder-management teams coordinated relationships with government officials, regulators and community stakeholders across the country. Hundreds of colleagues held meetings each week. The organisation entered a tariff review without one reliable record of those conversations.
Engagement data sat in separate divisional spreadsheets. Teams could not see a complete relationship history. Producing the weekly report required more than 48 hours of manual collection, checking and reformatting.
One permissioned record connected the teams.
TSC configured Genie as the permissioned record for stakeholder interactions. Meetings, events and internal collaboration could be logged against the relevant stakeholder and issue. Granular access controls kept sensitive records within the right teams while preserving useful institutional context.
The same environment linked engagement history with monitoring of influential stakeholders and public commentary. A new signal could therefore be assessed alongside the organisation's existing relationship with the person or institution behind it.
Reporting became part of the workflow.
Weekly and monthly reports now draw from the engagement record. Leaders can see activity across divisions without waiting for another spreadsheet consolidation. Meeting preparation begins with the documented relationship history rather than a search through personal files.
More than 46,000 interactions now sit in the system. The figure describes the scale of the retained record. It is not a count of unique stakeholders or a measure of relationship quality.
Each new interaction strengthened the connected relationship history. The utility could reuse that context for regulatory engagement, reputation monitoring, leadership reporting and future stakeholder briefings.
